Housing Officer (Desk based)

Description

JOB DESCRIPTION

Following an exciting development, The Guinness Partnership is expanding our team and are recruiting for adesk-based Housing Officer to join our team in London on a 12-month fixed term contract.

As a Housing Officer, you will deliver the Housing Service, in the Guinness Great Service style, for General Needs, Shared owner and Leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents.

The role supports and coordinates an accessible, visible, and proactive Housing Management service.

Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards.

This is a fulltime, 12-month fixed term opportunity. This will be based at our office in Euston Road. We appreciate that flexibility is important, therefore we operate a hybrid working model. You will work in the office for 3 days per week, with the flexibility to work remotely 2 days per week

What we are looking for

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

Experience of housing management within a registered provider of social housing Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions with the Ability to work with IT systems. Strong administrative skills, with high attention to detail

Essential qualifications:

Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher CIH Level 3 or working towards

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would love to hear from you, create your application today!

The advertised salary includes a 4000 Local Job Supplement

TGPCVL

Ad ID: 5418185428