Facilities Helpdesk Advisor

Description

Helpdesk Advisor

* Industry: Facilities Management

* Location: Manchester/Deansgate

* Hourly Rate: £12.85

* Hours: Monday to Friday, 8am - 5pm

* Remote Work: Work From Home on Fridays

* Type: Temp - perm opportunity

Are you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Helpdesk Advisor to join a Facilities Management team in Manchester. If you are a good 'all-rounder', with Customer Service/Helpdesk experience, then this is a great opportunity for you!

Key Responsibilities

* Manage multiple inboxes and respond to customer enquiries via email and phone

* Handle high volumes of emails and calls

* Support reactive works and pre-planned maintenance tasks

* Prioritise and manage tasks efficiently

* Collaborate with team members and other departments

* Maintain accurate records and job status updates

Key Skills & Experience

* IT literate

* Strong organisational and multitasking skills

* Excellent customer service with a professional, friendly attitude

* Experience in reactive works and/or pre-planned maintenance (advantageous)

* Facilities management experience (preferred but not essential)

* Ability to work independently and as part of a team

* Proficient in MS Office and office management systems

Perks

* Work From Home on Fridays

* Opportunity to transition to a permanent role

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Ad ID: 5416900464