Facilities & Helpdesk Administrator

Description

Facilities & Helpdesk Administrator

Location: Cambridge Central

Today I am urgently seeking an enthusiastic and committed individuals, just like you, to join my central Cambridge Clients growing team.

About the Role:

Are you the go-to person friends rely on to sort things out? Love organising, multitasking, and making a real difference behind the scenes? In this role, you’ll be the heartbeat of My clients Facilities team—the first point of contact for clients and colleagues needing support. You’ll juggle priorities, connect with everyone from contractors to managers, and play a key part in our ongoing commitment to superior service. No two days are ever the same; your initiative and attention to detail will help keep everything running smoothly.

What You’ll Be Doing:

Be the Voice: Handle helpdesk enquiries by phone, email, or ticket system—keeping customers happy and informed.

Coordinate & Collaborate: Assign jobs, schedule maintenance, and follow up seamlessly with contractors, suppliers, and internal teams.

Keep things on Track: Update asset registers, log jobs and service reports, and maintain all documentation with razor-sharp accuracy.

Support the Team: Assist the Facilities Manager with every aspect of daily administration, from compliance and contracts to onboarding new colleagues.

Champion Customer Service: Ensure that every touchpoint reflects our values of innovation, transparency, and measurable value.

Who You Are:

A natural organiser—calm, unflappable, and focused, even with conflicting priorities.

A clear communicator with a knack for building friendly, professional relationships.

Experienced in an administrative, helpdesk, or facilities support role—ideally in property or facilities management.

Tech-savvy, with confidence using MS Office and industry-related databases or ticketing systems.

Obsessed with detail, and always looking for ways to make things better, faster, or simpler.

Enthusiastic, proactive, and ready to learn—because we’re always evolving.

What’s In It for You?

Join a market leader shaping the future of property and facilities management.

Be part of a collaborative, supportive, innovative team where your ideas are welcome.

Continuous professional development and real career progression—bring your ambition!

Work for a company that genuinely cares and delivers on its promises to staff and customers

Ad ID: 5416900481