Evening Collections Handler

Description

Red Recruitment is recruiting an Evening Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for an Evening Collections Handler to join their team on a temporary basis, working evening hours. Ideally, you will have experience working with collections, debt management, or financial services.

The hourly rate is £12.21 per hour.

Benefits and Package for an Evening Collections Handler:

Salary: £12.21 per hour

Hours: Monday - Friday, 5pm - 9pm

Hybrid after training

Contract Type: Temporary

Location: Banbury

Start date: ASAP

Smart, Casual dress

Company events

Company pension

Referral programme

Transport linksKey Responsibilities of an Evening Collections Handler:

Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution

Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements

Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures

Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.

Assessing customer account details to understand the delinquency status and identify potential collection strategies

Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts

Negotiating payment plans with customers to recover outstanding balances in a timely mannerKey Skills and Experience of an Evening Collections Handler:

Previous Collections / Debt management experience is essential

You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations

Having excellent interpersonal skills and the ability to build rapport is required

Experience working within Financial Services, Collections, or retail finance is preferred

Having an empathetic approach is required due to the nature of the calls

You should have a passion for helping customersIf you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Business)

Ad ID: 5416900382