Customers Experience Coordinator

Description

About Us

Pack & Send Plymouth is part of an international shipping and logistics brand that specialises in tailored solutions for businesses and individuals. We make shipping stress-free for everything from art and antiques to IT equipment and personal effects.

Our Plymouth service centre is a small but professional team of two, supporting local customers with global solutions.

The Role

We’re looking for a Business Centre Coordinator to become the backbone of our customer operations. This role is perfect for someone who is:

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Comfortable working independently in a small, quiet office.

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Able to multitask between customer enquiries, quotations, and office admin.

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Keen to provide excellent service over the phone and by email.

Key responsibilities:

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Responding to customer enquiries (phone/email).

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Preparing and following up on quotations.

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Monitoring goods in transit and updating customers.

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Managing daily office activities in line with company training.

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Stepping out occasionally to meet local customers when required.

About You

We’d love to hear from you if you:

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Have experience in customer service, admin, or office coordination.

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Are organised, detail-focused, and self-motivated.

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Enjoy working in a calm, professional environment with minimal supervision.

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Are confident using computers and willing to learn new systems.

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Are happy to work as part of a small, close-knit team of two.

Why Join Us?

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Be part of a growing international brand with strong local roots.

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Varied role – every day is different.

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Supportive training and induction provided.

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Parking on-site, easy access location.

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Opportunity to develop logistics and shipping knowledge

Ad ID: 5416998706