Customer Support Operator

Description

The Company:

MandM Direct is one of Europe's leading off-price retailers, with over 3 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands.

The Role:

We are seeking temporary Customer Support Operators to join our team at our Head Office in Hereford, Herefordshire. We are looking for adaptable, customer-focused individuals to support our Contact Centre during our busy peak period.

As a Customer Support Operator, your main responsibility will be to professionally handle customer inquiries via online messages, including questions about deliveries, returns, and orders. Comprehensive onsite training will be provided to ensure your success in the role.

About You:

Interested? To be considered you will need to have:

Previous experience as a Customer Service Advisor or in an office-based role is desirable

Strong communication skills across all levels

Ability to quickly learn and adapt to new software

Confident with IT and computer systems

Fast and accurate typing skills

Attention to detail when recording customer interactions

Empathy and the ability to understand and relate to the customer's perspective

Capable of working both independently and collaboratively within a team

Hours of work:

9am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate:

We offer a competitive hourly rate of GBP12.50 for 18 years +.

Job Types: Full-time, Temporary

Pay: GBP12.50 per hour

Benefits:

Casual dress

Employee discount

On-site parking

Work Location: In person

Ad ID: 5417174349