Customer Support Executive

Description

Customer Support Executive

Since its launch in 2014, our client, Nurole, has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, they disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.

About the Role

They are looking for a highly professional and personable Customer Support Executive to be the first point of contact for their members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with Nurole has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.

Your Key Responsibilities:

Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.Support the processing and evaluation of membership requests and referrals.Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.Answer direct calls from the main switchboard, ensuring professional and friendly communication.Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.Maintain clear and accurate records of enquiries and escalate issues where appropriate.

Skills and Experience Required:

Exceptional written and verbal communication skills – confident and professional in dealing with a wide range of stakeholders.Strong attention to detail and commitment to quality control.Highly organised, with the ability to manage a busy workload and competing priorities.Friendly, approachable, and service-driven, with a genuine desire to help people.Tech-savvy, with the ability to quickly learn and adapt to new systems.Previous experience in customer service, front-of-house, or administrative support is desirable but not essential.

Personal Attributes:

Conscientious and reliable.Calm under pressure and able to manage multiple tasks at once.Tenacious, with a positive, can-do attitude.Professional, personable, and a natural communicator.

In addition to a great environment, you will receive the following benefits: 25 days holiday; Office closed over Christmas, and bank holidays; Flexible hours and hybrid working; Private health insurance with mental health and dental coverage, and 24/7 access to a private GP; Regular learning and development opportunities.

Ad ID: 5417215040