Customer Support Coordinator

Description

We are seeking an organised and customer-focused Customer Support Coordinator to join a team within the Energy & Natural Resources industry. This temporary role requires exceptional attention to detail and the ability to handle customer queries efficiently in a fast-paced environment.

Client Details

The company is a recognised name in the Energy & Natural Resources industry, known for its commitment to providing reliable services to its customers. They offer a supportive and structured working environment that values high-quality customer service.

Description

Handle incoming customer enquiries via phone and email, ensuring prompt resolution.

Maintain accurate customer records and update internal systems as needed.

Collaborate with internal teams to resolve customer issues effectively.

Monitor and track customer service requests to ensure timely follow-up.

Provide clear and concise information to customers regarding services and procedures.

Assist in identifying areas for process improvements within the customer service department.

Prepare and deliver regular updates on customer service metrics to the team lead.

Support the on-boarding process for new customers by providing necessary guidance and materials.Profile

A successful Customer Support Coordinator should have:

Previous experience in a customer service or support role, ideally within a similar industry.

Strong communication skills, both written and verbal.

SAP experience would be beneficial, but not essential

Proficiency in using customer relationship management (CRM) software or similar tools.

Ability to manage multiple tasks and prioritise effectively under pressure.

Problem-solving skills with a customer-focused approach.

Can commit to a 2/3 month temporary role.

Job Offer

In return, our client can offer:

Temp to perm opportunity.

Free on-site parking.

Weekly pay & competitive pay rate.

A chance to join a leading business

Ad ID: 5417247475