Customer Support Advisor

Description

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Position: Customer Support Advisor at Hillcrest Estate Management

Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU

Working Hours: Mon–Thurs 9.00–17.30, Fri 9.00–16.00

Salary: 23,700 per annum

About Hillcrest Estate Management:

Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.

Hillcrest is part of the Trinity Property Group, an Odevo Group Company.

Benefits:

We value and promote a positive work–life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

24 days annual leave for work–life balance.Discounts on shopping and services through Perkbox.Employee Assistance Programme for confidential support.Hybrid and flexible work opportunities.Financial support for personal development.Opportunities for career growth.Recognition incentives.Cycle to Work scheme for a healthy lifestyle.Employee Referral Scheme for potential bonuses.

Job Description:

The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:

Answering phone calls and handling client queries professionallyManaging client keys, key logs, and processing payments for fobs and keysMaintaining accurate leaseholder records and updating databases (Propman)Assisting with office maintenance, including coordinating annual servicing and inspectionsHandling petty cash and ordering office suppliesScanning invoices, managing queries, and supporting the accounts teamSupporting the maintenance team with administrative tasksOpening and distributing daily post

Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

Experience in customer service or administrative rolesStrong communication skills, both written and verbalGood IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook)Excellent attention to detail and organisational skillsAbility to manage multiple tasks efficiently

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at (phone number removed), quoting the reference number .

Ad ID: 5416995083