Customer Services Advisor

Description

Are you a confident communicator with a passion for helping people? We're currently recruiting a Customer Services Advisor to join a busy, friendly team within a local authority in Cheshire. This is a fantastic opportunity to support your community by providing essential frontline services, all while working in a dynamic and supportive environment.

About the Role:

As a Customer Services Advisor, you'll be the first point of contact for residents, dealing with a wide range of enquiries over the phone. Your role will be to provide an efficient, friendly, and professional service, resolving as many queries as possible at the first point of contact. You'll also update customer records using internal IT systems and support wider service improvements and campaigns.

This is a part-time role, working Monday to Friday, 08:30 - 14:00, making it ideal for those looking for a role that fits around other commitments.

Key Responsibilities:

Handle incoming telephone enquiries and resolve customer requests efficiently

Accurately update and maintain electronic customer records

Manage complaints, compliments, and suggestions in line with council procedures

Ensure compliance with relevant regulations and standards

Support team members and contribute to continuous service improvement

Promote self-service options and other customer initiatives

About You:

You'll need excellent communication skills, a positive attitude, and the ability to work well under pressure. Experience in a contact centre or customer service environment is essential, ideally within a public sector setting. Strong IT skills and a good understanding of customer care principles are also important.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Ad ID: 5417295346