Customer Services Advisor

Description

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a Customer Service Advisor within our Allstar Cards division. This position falls under our Corporate Payments line of business, located in Swindon, UK. In this role, you will be retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

In this role, you will be reporting to the Customer Operations Team Manager.

How We Work

As a Customer Service Advisor, you will be expected to work in a onsite environment. Corpay will set you up for success by providing:

Assigned workspace in office

Company-issued equipment

Formal, hands-on training

Role Responsibilities

Managing telephone and email enquiries with professionalism, clarity, and urgency

Resolving queries accurately and promptly, offering advice and solutions within SLA timeframes

Liaising across departments to ensure customer needs are fully met

Building effective working relationships with customers, suppliers, and internal teams

Identifying process improvements and feeding these back to support continuous development

Completing daily administrative tasks in a timely and efficient manner

Promoting relevant services and solutions to add value to the customer relationship

Supporting service excellence by contributing to decision-making and knowledge sharing across the team

Qualifications & Skills

Have proven experience in customer service, preferably in a call center or fast-paced environment but not essential

Be confident using multiple IT systems at once, with the ability to switch between platforms seamlessly

Have solid experience working with Microsoft 365 - including Outlook, Excel, Word, and Teams

Demonstrate excellent written and verbal communication skills

Be able to remain calm and professional when handling complaints or difficult queries

Possess strong attention to detail, especially when following processes or inputting data

Work well under pressure, maintaining quality and speed even during high volumes

Be a dependable team player who supports colleagues and contributes to shared team goals.

Benefits & Perks

A competitive salary and benefit package

Private medical cover via Vitality

Access to Gratitudes - our exclusive rewards and discounts platform

Life assurance at 4x your annual salary

5% employer pension contribution

Full access to LinkedIn Learning for personal and professional development

A welcoming, energetic team and a chance to make a difference

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.

Empowering our people to share their experiences and ideas through open forums and individual conversations; and

Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Ad ID: 5417126387