Customer Service

Description

Location: Edinburgh

Salary: £24,700 per year + bi-annual bonus

Hours: Monday to Friday, 9:00 AM - 5:00 PM

Contract: Full-time, 37 hours per week

Holidays: 25 days annual leave + 9 public holidays

Role Overview:

We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners.

Key Responsibilities:

* Handle incoming customer enquiries and provide accurate advice.

* Support customers through exceptions and delays in their journey.

* Liaise with subcontractors and third parties to resolve issues.

* Manage complaints and appeals within service level agreements.

* Contribute to service improvement initiatives.

Requirements:

* Experience in customer service, preferably in a call centre.

* Strong communication and problem-solving skills.

* Ability to work with vulnerable customers.

* Team-oriented and enthusiastic about helping people.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Ad ID: 5416905893