Customer Service Team Leader

Description

A growing Wokingham-based business is looking for an experienced Customer Service Team Leader to manage a team of Customer Service Advisors. The team plays a key role in handling sales enquiries and after-sales support, helping the business grow while improving operational efficiency.

This role is ideal for a proactive leader with experience in continuous improvement and digital transformation, looking to drive change and enhance the customer experience.

The role is initially office-based in Wokingham, moving to a hybrid working model shortly, with hours of 8:45 AM–5:30 PM Monday to Thursday and 8:45 AM–5:00 PM Friday.

Key Responsibilities for the Customer Service Team Leader role are:

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Lead and manage a team of Customer Service Advisors.

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Collaborate with the wider sales team to meet customer needs.

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Drive continuous improvement and digital transformation projects.

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Optimise the customer journey, implementing efficient processes and digital solutions.

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Monitor performance, coach team members, and support development.

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Ensure compliance with policies, procedures, and health & safety requirements.

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Undertake additional duties as reasonably required.

Skills & Experience for the Customer Service Team Leader role are:

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Proven experience managing a customer service team.

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Strong track record in continuous improvement and digital transformation.

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Excellent initiative, problem-solving, and change management skills.

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Strong communication, interpersonal, and organisational abilities.

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Comfortable managing multiple priorities in a fast-growing environment.

Benefits

* Employee Assistance Programme

* Health Shield Cash Plan & PERKS platform (upon completion of probation)

* 25 days’ holiday per year

* Life Insurance

* Pension

Apply today if you want to be part of a dynamic team driving growth and innovation

Ad ID: 5417276148