Contact Jayfair Recruitment Solutions Limited
Jayfair Recruitment Solutions Limited
Customer Service Supervisor
Alfreton, Derbyshire
- Hours
- Full Time
- Posted
- 2 days ago
- Salary
- £18,375 - 21,000 - Annum
- Recruiter
- Jayfair Recruitment Solutions Limited
- Closes
- 08 Dec 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Customer Service Supervisor - Customer Service Team Leader - Part time
Our client is a leading manufacturing business based in Alfreton.
Due to job share, our client is now looking to recruit a Customer Service Team Leader to join their team on a part time basis. This role is 3 days a week - office based.
* Provide day-to-day management, motivation, and guidance to the Customer Service Team, promoting a culture of continuous improvement.
* Act as the key link between customers and internal departments, including Sales, Credit Control, Logistics, and Product Scheduling.
* Oversee the timely, accurate, and efficient processing of customer orders while maintaining the live order book.
* Monitor customer deliveries to prevent issues and ensure prompt resolution of all customer enquiries.
* Manage customer complaints, product returns, credit notes, and invoice queries efficiently and professionally.
* Lead and support major improvement projects under the direction of the Customer Support Manager to enhance processes and service delivery.
* Maintain and update departmental process and procedure manuals.
* Contribute proactively to team meetings, objectives, training, and organisational projects.
Our client is seeking:
* A highly motivated, confident self-starter with a positive, outgoing attitude.
* Previous experience in leading a team within a customer service environment.
* Strong leadership and team management abilities.
* Excellent problem-solving skills and attention to detail.
* Resilient, tenacious, and able to prioritise a busy workload effectively.
Benefits include an enhanced pension scheme, free onsite parking and opportunities for development
Ad ID: 5417275755
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