Customer Service & Sales Executive

Description

Customer Service & Sales Executive

Location: Knaresborough

Salary: Circa £26,000 plus £2,600 OTE (pro rata for part-time)

Hours: Full-time or part-time available

Full-time: Monday to Friday, 9am – 5pm, 1 hour lunch (35-hour week)

Part-time: Wednesday to Friday, 9am – 5pm

Benefits: 24 days holiday plus bank holidays, company bonus scheme, free on-site parking

We’re looking for a sales-focused and customer-oriented Customer Service & Sales Executive to join a friendly, professional, and supportive team in Knaresborough.

This role is perfect for someone who enjoys speaking with people, building relationships over the phone, and guiding customers towards the right product solutions. You’ll handle a mix of inbound and outbound calls, turning warm leads into sales while delivering a first-class customer experience.

What you’ll be doing:

Managing incoming and outbound customer calls

Identifying customers’ needs and providing tailored product information

Preparing and following up on quotations to convert leads into sales

Setting up new business accounts in the system

Logging all customer interactions accurately in the CRM

Using MS Office (Outlook, Word, Excel) with confidence

Working closely with your team to ensure a smooth, positive customer journey

What we’re looking for:

Previous telephone-based customer service or sales experience (essential)

Excellent rapport-building skills and a confident telephone manner

Strong listening and communication skills

Positive, self-motivated, and proactive attitude

Good IT skills including MS Office and CRM systems

If this position sounds of interest, apply now or contact Unity Resourcing for more information

Ad ID: 5416940248