Contact First Base
First Base
Customer Service Manager
Tewkesbury, Gloucestershire
- Hours
- Full Time
- Posted
- 2 days ago
- Salary
- £39,500 - Annum
- Recruiter
- First Base
- Closes
- 20 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Customer Service Manager - 6542
Location: Tewkesbury
Salary: £39,500
Hours: Monday to Friday, 08:00 – 17:00, with alternate Saturdays (finishing around 14:30; a weekday off provided when working Saturdays)
Key Responsibilities of a Customer Service Manager:
*
Lead and support a team of Customer Sales Administrators to deliver excellent customer service.
*
Manage the end-to-end order process, ensuring accuracy and efficiency.
*
Maintain customer records, pricing and reporting to drive improvements.
*
Handle queries and complaints, resolving issues promptly and professionally.
Key Skills of a Customer Service Manager:
*
Previous experience managing a customer service or office team
*
Strong communication and people management skills.
*
Confident decision-maker with excellent organisation and attention to detail.
*
Strong IT skills and a proactive approach to problem-solving.
For more information please contact Katie Tyrrell at First Base Emplyoment
Ad ID: 5416993947
Stay Safe
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 8