Customer Service & Fulfilment Analyst

Description

The Customer Service & Fulfilment Analyst will play a key role in ensuring the seamless delivery of products, providing excellent service within the FMCG industry. This position in Camberley is ideal for someone with a strong focus on customer satisfaction and operational efficiency.

Client Details

Customer Service & Fulfilment Analyst, Frimley: This opportunity is with a well-established, medium-sized company operating in the FMCG industry. Known for its commitment to excellence, the organisation focuses on delivering high-quality products and services to its customers.

Description

Customer Service & Fulfilment Analyst, Frimley:

In this role you'll provide support and expertise to the whole Customer Fulfilment Team for the following:

Order Automation tools, SAP trouble-shooting, SAP training/On-boarding, SOAR compliance, Reporting and AnalyticsAs well as this you'll drive and support global initiativesDesign and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights.Establish a reporting synergy between business units.Additionally daily tasks involve

Ensure customer orders are procesed in a timely and accurate manor Deal with all areas of customer serviceEnsure accurate and timely order processing to meet customer expectations.Monitor stock levels and coordinate with supply chain teams to avoid shortages.Collaborate with customer service teams to resolve delivery issues promptly.Maintain strong relationships with key stakeholders across the business.Prepare and deliver regular reports on fulfilment performance metrics.Support the implementation of new systems or processes to enhance efficiency.Ensure compliance with company policies and industry regulations.Profile

A successful Customer Service & Fulfilment Analyst should have:

Experience in a similar customer service and order processing role within the FMCG industry.Excellent systems skills including Excel to VLookUp and Pivot Table level and additionally SAP is a big benefitStrong analytical skills and attention to detail.Proficiency in relevant software, such as Excel or ERP systems.Excellent organisational and time-management abilities.Effective communication skills to liaise with internal and external stakeholders.A proactive approach to problem-solving and process improvement.Job Offer

Competitive salary ranging from 33000 to 38000 per annum.Comprehensive benefits package to support your well-being.Opportunity to gain valuable experience in the FMCG industry.Fixed-term contract offering stability and career development.

If you are passionate about customer fulfilment and operational excellence, this could be the perfect role for you. Apply now to join a company that values your expertise!

Ad ID: 5417193407