Customer Service Executive

Description

Customer Service Executive

Travel Insurance

Location: Hybrid/Portsmouth(After probation, 3 days from home, 2 days in-office)

Salary: £26,210 (Rising to £30,300)

Start date: 8th and 22nd September

Hours: 40 hours per week (Shift rota between 7:15AM - 8:45PM)

Monday to Sunday with one weekend on and the next off.

Why Join Us?

We are offering a fantastic opportunity with excellent benefits

Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length

Employee Benefits:

Cycle-to-work scheme

Health & Wellbeing Programme

Gym membership discounts

Pension

Discounts on travel & medical insurance products

Onsite canteen

Free car parking

Simply Health cover (optical, dental, and medical)

Employee Assistance Cover (including optical)

Hybrid Working: Equipment provided for home office setup About the Role:

Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.

Key Responsibilities:

Manage client enquiries via email and phone

Provide customers with timely updates and resolutions

Prioritize tasks based on urgency and deadlines

Liaise with internal and external third parties to manage expectations

Complete high volumes of important administrative tasks

Handle challenging situations with professionalism and care, including vulnerable customers

Ensure compliance with all procedures and regulations Skills & Experience:

The ideal candidate will:

Have previous call handling, call centre, or customer support experience

Be able to support customers from start to finish

Demonstrate excellent communication skills

Be comfortable multitasking under pressure

Have strong administration skills

Be proficient in Microsoft Office to be considered please submit your CV asap

#evergreen

Ad ID: 5416940392