Customer Service Coordinator

Description

Customer Service Coordinator

Salary: GBP28,000 plus bonus (rising to GBP29,000 after probation)Hours: Monday-Friday, 08:30-17:00 (37.5 hours per week)Location: Halesowen - 100% office-basedBenefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and more

Looking for a role that combines stability, variety, and a friendly team environment?Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives.

We're seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role - you'll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service.

What you'll be doing:

Processing sales orders from phone and email requestsManaging the shared email inbox and making proactive calls for missing detailsRaising invoices and obtaining purchase order numbersTracking deliveries and checking stock levelsHandling complaints professionally and resolving issues promptlyLiaising with multiple internal departmentsPerforming general admin tasks such as scanning and filingWhat we're looking for:

Ideally based locally Previous experience in telephone-based customer service or administrationConfident using general IT packagesExcellent communication skills and a professional telephone mannerWhy join us?

Work for a global leader with a strong reputationEnjoy a friendly, supportive team environmentBenefit from free parking, pension scheme, and competitive holiday allowanceReceive a discretionary bonus and salary increase after probationReady to take the next step?Apply today with your CV only - no cover letter required!

Ad ID: 5418518798