Customer Service Coordinator

Description

Customer Service Coordinator

Location: Paisley, Glasgow

Pay Rate: £15.00 per hour (approx. £29,250 per annum based on 37.5 hours per week)

Working Hours: Monday to Friday, 9:00am - 5:30pm

Work Pattern: Hybrid - 2 days working from home following approximately 6 weeks of onsite training

Parking: On-site parking available

Start Date: As soon as possible

Contract Type: Minimum 6-month temporary contract (with potential for extension)

Role Overview

A global organisation and industry leader is seeking a Customer & Sales Support Coordinator to join its growing team. This role plays a key part in supporting day-to-day customer operations, including order processing, quotation preparation, and handling a range of telephone and email enquiries.

You will also provide support to internal teams and assist with technical queries, ensuring a consistently high level of customer service across all interactions.

Key Responsibilities

Process customer orders accurately and efficiently

Prepare and issue quotations in line with customer requirements

Respond to customer enquiries via telephone and email in a timely manner

Provide administrative and technical support to sales and customer service teams

Maintain accurate records using SAP, CRM, or similar systems

Manage multiple tasks effectively while working under pressure

Build and maintain strong relationships with both internal stakeholders and external customers

Skills xjnqpsq & Experience Required

Previous experience in a customer support or administrative role

Familiarity with SAP, CRM, or similar business systems

Strong communication skills, both written and verbal

Excellent interpersonal skills with the ability to build relationships at all levels

Highly organised with strong prioritisation skills

Detail-focused with a commitment to accuracy in a fast-paced environment

Demonstrated commitment to delivering excellent customer service

Ad ID: 5418450282