Customer Service Coordinator

Description

Job Description

Polypipe Ulster is part of Genuit Group, a leading provider of sustainable water, climate, and ventilation management solutions for the built environment. We benefit from shared expertise, innovation, and a commitment to shaping a better, more sustainable future. Genuit Group companies work collaboratively to deliver high-performance products and systems that support the construction of safe, efficient, and environmentally responsible building across the UK and beyond.

Role Overview

As a Customer Service Co-ordinator at Polypipe you will provide a professional and efficient first point of contact for our valued Customer base and external salesforce, ensuring delivery of excellent customer service every time.

Key Responsibilities include:

*

Managing incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.

*

Co-ordinating across company functions, ensuring customer satisfaction is optimised and ensuring all parties involved are kept informed and up to date of any changes in a timely manner.

*

Managing a variety of different queries from customers / sales force representatives.

*

Customer support, including service, pricing, technical and product queries.

*

Advising customers and sales representatives on stock management issues and providing approximate dispatch dates.

*

Providing customers with updates relating to overdue orders or balances.

*

Managing and providing a professional, timely problem resolution to our customers

*

Providing administrative and after sales support for the Sales Director and salesforce team.

*

Compiling/ analysing sales data and produce weekly and monthly meeting reports.

*

Questioning and processing “non-delivered” orders, raising a credit and a new order.

*

Maintaining customer records ensuring pricelists are accurate.

Skills and Experience

*

A passion for Service excellence

*

GCSE Grade C in Maths & English or equivalent

*

Experience in Customer Service or logistics

*

Proficient in Microsoft Office Package particularly excel, word and PPT

*

Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels

*

Ability to work on own initiative and prioritise a wide variety of tasks

*

A pro-active approach

*

Previous experience with sales Logix, Crystal or Sage products would be advantageous

Benefits

*

Entitled to 25 days holiday

*

Holiday purchase scheme

*

Pension contribution matched to 8%

*

Life Assurance

*

Enhanced maternity and paternity pay

*

Various health and wellbeing initiatives

Ad ID: 5417275962