Customer Service Coordinator

Description

Customer service coordinator

Location: Peterborough (Office-Based)

Salary: £28,000

Are you a driven and organised professional with a talent for building relationships and driving growth? Do you thrive in a fast-paced, reactive environment where no two days are the same?

Our client is a dynamic and growing company looking for a customer service coordinator to play a pivotal role in our clients Business Development department. This is a fantastic opportunity to make a real impact by developing new strategies, managing key client relationships, and supporting projects from conception to completion.

The Role:

In this varied and hands-on role, you will be the crucial link between our clients, suppliers, and internal teams. Your primary focus will be on responding to new client enquiries, managing existing client business, and ensuring we deliver exceptional service at every stage.

Your key responsibilities will include:

Accurately preparing and following up on client quotations and documentation within expected timeframes.

Preparing detailed costings in Excel to support the company's quotation process.

Providing outstanding pre-sales and post-sales support to customers.

Assisting the Projects team with procurement, product sourcing, and essential documentation.

Ensuring project completion is followed up with customer satisfaction calls and feedback.

Managing the review and renewal of client maintenance contracts.

Attending and contributing to sales pipeline meetings, client meetings, and demonstrations.

Tracking all new business enquiries and leads into the business. What We're Looking For:

We are seeking a capable and efficient individual who inspires trust and confidence. The ideal candidate will be:

Highly organised with exceptional attention to detail.

A proactive and driven self-starter, able to take ownership of tasks through to completion.

An excellent communicator, able to build strong relationships with clients, suppliers, and internal teams at all levels.

Proficient in Microsoft Excel for preparing costings and analysing data.

Experienced in a client-facing, sales, or project support role. Why Join Us?

This is a fantastic opportunity to join a collaborative and supportive team where your contributions will be directly visible. You will have the chance to involve yourself in multiple projects, input into marketing strategies, and play a key role in our continued success.

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK

Ad ID: 5417123754