Customer Service Coordinator

Description

Customer Service Coordinator *manufacturing industry experience essential

Foston, Derby (on site)

£27,000 - £30,000

My friendly, expanding client are seeking to recruit a Customer Service Coordinator to join their successful Derby based manufacturing business.

Overall Purpose:

The customer service team is responsible for internal coordination and are first point of contact with customers. The team build and maintain relationships with existing and new customers. The ideal candidate will come from a similar customer focussed role within a manufacturing company. You will have a sharp attention for detail and ensure accuracy when sending information to customers, raising sales orders and production documentation.

You must be a proactive person, who enjoys working in a fast-paced environment, able to communicate at all levels, understand the manufacturing industry and enjoy dealing directly with customers and suppliers.

Key Accountabilities:

* Develop close relationships with customers and provide a professional first point of contact

* Ensure supply and production is seamless throughout the sales order and production process

* To ensure proactive contact and account management is maintained at all times

* To ensure the effective coordination and distribution of information both internally and externally.

* To effectively facilitate all customer enquiries.

* To manage and maintain customer forward usage where applicable to enable purchasing to maintain adequate raw material availability.

* Enter sales orders within 24 hours of receipt ensuring the quoted price is current and correct.

* Support the external sales team and customers with providing trials to the specification given

* Address customer complaints immediately on receipt ensuing the Customer Service Manager and Quality and Compliance Manager are sent full details

* Liaise with Purchasing and Planning on all orders and enquiries to ensure materials are available before to meet the customer requirement

* To raise job packs for production

* To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues

Skills and Experience

* Must have customer service experience with a manufacturing company

* Good knowledge of an ERP (ie SAP / Radius / Sage / MS Dynamics / Orion / Horizon)

* IT competency – very good level of Excel, Word and Outlook

* Confident and pro-active

* Strong attention to detail and accuracy

* Strong organisational skills

* The ability to work under pressure and to deadlines

* Able to communicate at all levels in a professional manner

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful

Ad ID: 5416926799