Customer Service - Calls and Emails

Description

Customer Service - Calls and Emails

£27,000 + Bonus (Up to £6000)

Southall - Fully office based

Monday to Friday + Occasional Sundays

We are recruiting for a market leading organisation based at their Head Office in Southall. You will be joining their Customer Engagement team where you will be handling inbound/outbound calls and emails with customers, handling admin duties and identifying up-selling opportunities while developing and maintaining relationships with customers.

Role:

* Handling inbound and outbound calls and emails with customers

* Speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs

* Building and maintaining relationships with customers

* Work with customers to support their customer journey

* Logging customer details correctly

* Action order amendments and add-ons for your customers

* Work with field sales colleagues to highlight lapsed accounts and also help highlight leads within the area.

* Ensure your customers are aware of any promotions and changes to products

* Identify up-selling opportunities and aim to maximise sales opportunities where possible

* Work closely with the sales team to identify leads for your territory.

* Raise issues in case management allocating to the relevant individual for follow up.

* Work through a call plan each day to ensure all customers are spoken to on a regular basis.

Skills:

* Strong administrations skills

* Ability to communication with customers clearly via inbound/ outbound calls and emails

* Able to identify up-selling opportunities

* Great time management skills

Ad ID: 5417111478