Customer Service Advisor

Description

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.

The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.

Due to location, candidate will ideally have access to their own transport.

Salary: 23,810 plus excellent benefits & career progression path.

Hours: Full time, 37.5 hours per week.

Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.

What you'll be doing:

Provide telephone and email support to customers throughout the UK.Co-ordinate engineer visits to customer sites and escalate service requests.Deal with any concerns over the phone and complete call incident reports.Update and maintain the company database.What we're looking for:

Good attitude and communication style when dealing with customersCompetent PC user including Microsoft package.Strong numeracy and literacy skills.Professional approach and customer focused.Flexible and willing to work shift patterns.The Benefits:

Private BUPA Medical InsurancePension scheme23 days holiday plus bank holidaysFree on-site parkingLife cover (4 x basic salary)Group income protectionWorking in a bright, modern officesFriendly, outgoing, and supportive teamClearly defined progression path across the companyExcellent reward & recognition schemeDiscounted gym membership

Ad ID: 5417712213