Contact Pertemps Scotland
Pertemps Scotland
Customer Service Advisor
Edinburgh
- Hours
- Full Time
- Posted
- 11 hours ago
- Salary
- £14.02 - Hour
- Recruiter
- Pertemps Scotland
- Closes
- 12 Dec 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis.
Role: Customer Service Advisor
Location: Edinburgh City Centre (office based, in a call centre)
Duration: Temporary, ongoing
Hours: Monday to Friday, 08:30 - 7:00 (36 hours)
Pay rate: £14.02 per hour
Start date: Mid-November
About the Role
You'll be the first point of contact for customers contacting the Council Tax team, providing support and guidance with professionalism and care. Your day-to-day tasks will include:
Handling inbound customer calls
Reviewing and updating customer accounts
Recording accurate notes and information
Offering clear guidance and support
Redirecting enquiries to other departments when needed
Sending documents or letters to customers
Assisting with general admin tasks as required
Key Responsibilities
To thrive in this role, you’ll bring:
Proven experience in a customer service position
Strong verbal and written communication skills
Excellent listening abilities
Confident IT and typing skills
A proactive, positive approach to helping customers
If you're ready to make a difference and join a supportive team, apply online today
Ad ID: 5417293652
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