Customer Service Advisor

Description

Do you enjoy helping people through difficult situations?

Do you get satisfaction from knowing you've made a difference in someone’s day?

Are you a great listener with empathy, patience and a passion for talking to people?

If this sounds like you then this could be the perfect opportunity to build a rewarding career in a role where your communication skills and compassion truly matter.

We are currently looking for several Customer Service Advisors to join a growing business in the north side of Glasgow. You’ll be part of a supportive team and work under a management group that genuinely values its people, not just through a competitive benefits package but also through a strong focus on wellbeing and staff development.

What’s on Offer

* Competitive starting salary - £25k-£27.5k depending on experience

* Monthly performance-based bonus scheme

* Opportunity for regular pay increases

* Company pension & life insurance

* Structured and comprehensive training program

* Clear career progression pathways within the Glasgow office

* Team building activities, competitions, and regular incentives

The Role

* Deliver exceptional customer service via inbound and outbound calls

* Engage with customers who may be facing financial difficulties

* Work on behalf of reputable clients to resolve outstanding balances

* Assess customer needs and affordability to find suitable solutions

Key Responsibilities

* Negotiate payment plans and settlements with customers

* Accurately update and maintain customer account notes

* Adhere to compliance and regulatory standards

* Maintain a professional and empathetic tone in all communications

Skills & Experience

* Strong verbal and written communication skills

* Ability to build rapport and show empathy in difficult conversations

* Confident with IT systems and quick to learn new tools

* Self-motivated, with the ability to work independently and in a team

* Target-driven mindset with a focus on delivering high-quality outcomes

* Previous experience in customer service is essential

Ad ID: 5417246739