Customer Service Advisor

Description

Customer Service Advisor

Location: Hybrid – Leighton Buzzard, Bedfordshire (1 day in the office per week)

Industry: Healthcare Textiles

Type: Full-Time | Permanent

About the Role

We’re looking for a Customer Service Advisor to join our established customer service team within the medical textile sector.

Reporting to the European Customer Services Manager, you’ll play a key role in ensuring an excellent customer journey across all touchpoints, primarily focusing on UK customers while also supporting wider multi-channel operations.

This role is perfect for someone who is customer-focused, digitally confident, and thrives in a fast-paced environment. If you’re proactive, organised, and an excellent communicator, we’d love to hear from you.

Key Responsibilities

Operational Support (70%)

* Process customer orders and respond to enquiries by phone and email in a timely and professional manner

* Provide updates on order status, delivery timelines, and potential delays to customers and sales representatives

* Manage backorders, coordinate deliveries, and resolve issues effectively

* Collaborate with internal teams (Sales, Finance, Logistics) to ensure smooth order fulfilment

Strategic Initiatives (15%)

* Recommend alternative or complementary products tailored to customer needs

* Support the European Customer Services Manager with special projects to enhance the customer experience

Team Collaboration (15%)

* Take part in team meetings to review performance and share improvement ideas

* Contribute to process optimisation and training initiatives

Qualifications

* Minimum 3 years’ experience in a similar customer services position

* Proficient in Microsoft Office Suite essential

* Familiarity with Microsoft Dynamics 365 Business Central is a strong advantage

‍ Who You Are

* Clear and confident communicator with excellent written and verbal skills

* Passionate about delivering first-class customer service

* Comfortable with digital tools and quick to learn new systems

* Organised, detail-oriented, and able to manage multiple priorities

* Collaborative team player with a problem-solving mindset

* Adaptable, proactive, and results-driven

Working Conditions

* Hybrid model: 1 day per week in the office (collaboration, training, and team meetings)

* Standard working hours (9am – 5pm, Mon – Fri)

* Why Join Us?

* Be part of a values-led company that champions innovation, integrity, and sustainability

* Competitive salary with a comprehensive benefits package, including:

* Annual performance bonus

* Pension

* EAP available to all employees

* A collaborative and forward-thinking environment where your input counts

* Opportunities for career development and meaningful contribution to a purpose-driven business

Ad ID: 5417240411