Customer Service Advisor

Description

Would you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful conclusion?

Our client, a well established, industry leading non-for-profit organisation are looking for a Customer Service Advisor to join their collaborative client facing team. In this fast paced, busy role you will be responsible for providing an efficient and seamless support function to customers across the UK via phone and e-mail, providing empathy. Your ability to prioritise, multi-task and adapt to urgent situations will be very important, along with your impressive attention to detail and strong written and verbal communication skills.

As Customer Service Advisor, your new role will involve:

Being a point of contact for all customers throughout the UK providing over the phone and email advice and support

Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach

Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained

Supplying costs and charges for equipment, helping the client to understand which service they require

Liaising with site contacts to clarify information and check assess for deliveries and collections

Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment

Cross-selling and promoting additional services

Using the CRM database and client portal to manage requests for services

I'm interested in speaking with candidates who have experience working as a Customer Service Advisor; Customer Service Administrator; Customer Service Executive, Associate, Agent; Customer Services Advisor, Executive; Call Centre Advisor, Agent or Contact Centre Advisor, Agent in a highly pressurised environment, and who possess the essential ability to multi-task and take ownership of all queries and issues from customers - in a sensitive and empathetic manner. Solid IT skills in MS Office are important too along with experience using a CRM database.

Salary for this position is £28,000 p.a. (depending on level of experience).

This is a Fixed Term Contract role lasting for 15-16 months.

Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.

The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.

“Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Ad ID: 5417040911