Customer Service Advisor

Description

Our client based in Wakefield WF4 is looking for a Customer Service Advisor to join their team .

This could be the perfect opportunity for you!

Position is Temporary to Permanent

Working Hours: Mon-Fri 9.00am -5.00pm

Pay rate :£12.21 phr

Key Responsibility :

Customer Advisor

: To assist the UK Product Manager with administration relating to product complaints.

: Inbound call management, both NHS & Consumer Calls.

: Processing orders that involve shipment from UK3 warehouse.

: Effective management of existing customers in the provision of "day to day" operational issues.

: Investigate and respond to queries in a fast and efficient manner to ensure the highest possible levels of customer satisfaction.

: Maintain and update accurate call logging information on Attends CRM systems..

: Perform ad-hoc job-related duties as assigned.

: To handle customer services returns and refunds.

: To provide administration cover for the UK Warehouse Team Leader and where applicable the Office Manager.

: To log weekly KPI's.

: Manage live chat

: All incoming customer communications, ensuring they are answered or passed on to right person in a timely manner.

Requirements :

-Previous experience within a Customer Service environment preferred.

-Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues

-First class telephone skills

-IT literacy (Word, Excel and email).

-Ability to work methodically and accurately, paying attention to detail.

-Strong organisation skills: ability to prioritise effectively and efficiently.

Please submit your CV online

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

Ad ID: 5416900553