Customer Service Advisor

Description

We’re recruiting for Customer Service Advisors to earn up to £25,717 per annum.

Customer Service Advisor benefits:

* Potential for overtime at excellent rates

* Enrolment into our Pension Scheme with a generous company contribution

* Free onsite car parking and great public transport links

* Annual leave of 25 days, increasing with service + bank holiday entitlement

* Fully supported and structured training programme

* Reward and recognition scheme

* Employment benefits package including free tickets to local tourist attractions

* Potential of hybrid working arrangements with a mix of home and office working

Training is included to prepare you for this role

Customer Service Advisor role:

* Delivering excellent customer experience in line with the company’s Quality Framework

* Act as the primary point of contact for our customers, providing advice and guidance through a variety of multichannel communication; primarily telephone, but also including email, SMS text, social media, and webchat.

* Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve customer enquiries.

* Input quality and accurate information into core IT systems, to enable colleagues to respond to our customers with a resolution and in a timely manner.

* Liaise with internal departments and external companies to ensure a seamless and consistent service for our customers

Customer Service Advisor pay:

£24,667 - £25,717 per annum

Ad ID: 5416900407