Customer Service Advisor

Description

Customer Care Advisor – Join a Customer-Focused, Values-Driven Team

Location: Southend (Hybrid option available after probation)

Employment Type: Full-Time, Permanent

Salary: £24,000 – £28,000 (DOE) + Monthly Bonus

Sector: Customer Service / Financial Services

A rapidly growing company in the financial services sector is seeking motivated, customer-focused individuals to join their customer care team. This is a business with a clear purpose — making insurance more accessible and inclusive for those who need it most.

If you’re passionate about providing excellent service and enjoy solving problems in a fast-paced environment, this role offers the opportunity to grow your career and make a real impact.

The Role

As a Customer Care Advisor, you will be the first point of contact for customers — providing support, answering queries, and ensuring each interaction is handled with care and professionalism. You'll be supported with full training and development opportunities, and work as part of a positive, collaborative team.

Key Responsibilities

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Handle inbound customer enquiries via phone, email, and digital channels

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Accurately log all interactions and outcomes within the internal system

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Resolve a wide range of policy, service, and account-related queries

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Manage and respond to complaints, both verbal and written, in line with internal procedures

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Participate in ongoing training and contribute to a culture of continuous improvement

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Share customer feedback and suggest improvements to enhance the service experience

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Maintain a clear understanding of products, policies, and regulatory standards

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Deliver a consistent, fair, and respectful service to all customers

About You

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Previous experience in a customer service, contact centre, or similar role

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Comfortable dealing with a wide range of enquiries and complaints

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Excellent verbal and written communication skills

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A calm, empathetic, and solution-focused approach to customer needs

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Strong attention to detail and accuracy in all written and recorded work

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Competent using Microsoft Office (Word, Excel) and web-based platforms

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Live Chat experience is desirable but not essential

Working Hours

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37.5 hours per week on a rotating shift pattern

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Weekdays: Shifts between 8:30am – 8:00pm

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Weekends: One Saturday and one Sunday per month

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Rotas issued 6 weeks in advance

What’s on Offer

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£24,000 – £28,000 basic salary (DOE) + monthly bonus

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24 days holiday plus bank holidays (increasing with service)

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Health Cash Plan (including dental, optical, and private consultations)

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Hybrid working after probation

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Holiday Buy Scheme

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Life Assurance (4x salary)

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Pension Scheme

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Discounts on tech, retail, and leisure

If you’re looking for a long-term career with a company that values both its people and its customers, we’d love to hear from you. Apply now to take the next step in your customer service journey

Ad ID: 5416900406