Customer Service Advisor (Dutch-Speaking)

Description

Real Recruitment is excited to be working on behalf of our client to recruit a Dutch-Speaking Customer Service Administrator to join their Dutch Bilingual Customer Service team on a full time, permanent basis, with fully remote or hybrid options considered for the right candidate.

IMPORTANT: This is available as Hybrid or Remote role, however your training & induction will take place at the employers head office in Bristol (Monday to Friday) for the first two weeks - Fully expensed by the employer.

What’s Available To You:

This is an excellent opportunity for a highly professional, customer-focused individual who is fluent in Dutch and experienced in delivering service to the Dutch-speaking market, to join a growing team in a supportive environment where your contributions are truly valued

SALARY: up to £26,500 per annum DOE

* Remote Working

* Company Pension

* Life Insurance

* Health & Wellbeing Programme

* Full Onsite Training & Induction Programme

* Fantastic Training & Career Development Opportunities

* All IT Equipment Supplied

What You Will Be Doing As A Customer Service Administrator

As a Bilingual Customer Service Administrator, you will be responsible for delivering exceptional customer service to Dutch-speaking B2B clients. Your key duties will include handling inbound queries from existing customers via telephone and email - This opportunity holds high quality standards as you will be working within the financial services sector.

* Handle customer service queries from Dutch-speaking clients via telephone and email

* Complaints resolution.

* Data-Entry - Log and maintain accurate customer records

* Arrange and process payments for clients

* Translate documents and correspondence as required

* Meet productivity targets, supporting the team to achieve business goals

* Ensure compliance with FCA guidelines and underwriter standards.

Working Hours: 37.5 hours per week | Monday to Friday

What You Will Bring

* You will be fluent in Dutch, both spoken and written to a professional standard

* Strong MS Office experience

* Experience in delivering customer service / Administration within an FCA / Financial Services sector - Essential

* Strong organisational and prioritisation skills with excellent attention to detail

* Capable of effectively managing Team relationships remotely

* Hold the right to work in the UK

If you are a motivated, customer-focused individual with a passion for delivering high-quality service and wanting to join a truly fantastic organisation who can offer genuine career development opportunities, we would love to hear from you. Apply and we will be in touch to discuss

Ad ID: 5417269092