Customer Service Administrator

Description

We’re looking for a highly organised Customer Service Administrator to join our close-knit, 5-star-rated Customer Service team. This office-based role combines order administration with hands-on customer support — from processing orders and preparing shipping documents to liaising with carriers and assisting customers via phone, email, and chat

You’ll be the link between warehouse, operations, and the customer, making sure everything runs smoothly from order to delivery. Expect variety, autonomy, and a friendly team atmosphere.

What you’ll be doing:

* Managing daily order processing & dispatch planning

* Creating shipping documentation and coordinating collections

* Supporting customers with enquiries, returns, and complaints

* Handling branded orders and liaising with suppliers

* Providing admin support to the Head of Customer Services

What you’ll need:

* 3+ years’ experience in customer service/admin roles

* Strong attention to detail and excellent communication skills

* Confident using Microsoft Office & quick to learn new systems

* Proactive, reliable, and calm under pressure

Bonus points for:

* Experience with Brightpearl, ShipStation

* Knowledge of international shipping

* German or French language skills

You will receive:

* Friendly, down-to-earth team (no shifts, no weekends)

* Free parking, excellent transport links (5 mins from Tottenham Hale)

* 22 days holiday + Christmas shutdown + UK bank holidays

* Snacks, drinks, and a very friendly office dog

Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible.

If you have not been contacted within 5 days, then, unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you with future opportunities

If you feel you match the criteria above, please apply

Ad ID: 5417211191