Customer Service Administrator

Description

Talented People are hiring on behalf of an industry leader for a Customer Service Administrator who are going through very exciting growth plans!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, process-driven environment? Our client, a leading leasing organisation, is expanding their Contracts Team and looking for a detail-oriented Customer Service Administrator to support customers through the crucial final stages of their leasing journey.

Job Title: Customer Service Administrator

Location: Just outside Bristol

Job Type: Full-time, Permanent

Salary: £26,800 with a salary review after probation

Office Hours: 09:00 – 17:30 Monday – Friday

Key Responsibilities:

As a vital part of the operations team, you’ll ensure a seamless experience for customers during the contract signing process:

* Proactively contact customers to advise them of their upcoming vehicle delivery.

* Request and collect essential documents (e.g. driver's license, bank statements).

* Send out finance documents tailored to each finance provider’s process.

* Provide guidance and support to customers throughout the signing journey.

* Follow up with customers every 24 hours to ensure prompt document return (especially for in-stock vehicles).

* Carefully check all returned documents for completeness and accuracy (matching signatures, IDs etc).

* Upload completed documents to finance providers for final approval.

* Once authorised, hand over the case to the updates team to complete the process.

* What We're Looking For:

What We’re Looking For:

* Minimum 2 years’ experience in customer service phone based experience

* Proven ability to build relationships and deliver exceptional customer service

* Excellent communication skills – both verbal and written.

* Strong attention to detail and a high level of accuracy.

* Ability to work efficiently and manage follow-ups in a time-sensitive environment.

* A customer-first mindset with a proactive approach to solving problems.

* Previous experience in customer service, admin, or finance-related roles is desirable.

Why Join?

* Be part of a dynamic and growing company with clear progression opportunities.

* Work in a supportive team environment that values great service and collaboration.

* Enjoy the satisfaction of helping customers by providing exceptional customer service

Ad ID: 5417129870