Customer Service Administrator

Description

An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday - Friday, 8.30am - 5.00pm and will be paying an annual salary of between £25,000 - £26,000 depending on experience.

As the Customer Service Administrator, you will be responsible for:

Assisting the Service/Installations Manager & Supervisor.

Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.

Monitor the Service email inbox and deal with any enquires.

Ensure all service calls are logged promptly onto the customer-based systems

Arrange for Sub-contractors to attend calls and raise purchase orders.

Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.

Update customer websites with engineer ETA and delivery of kit/parts. Benefits:

23 days rising to 25 days + Bank holidays

Health care

Pension

Free parking The successful Customer Service Administrator will have the following related skills / experience:

Must be pro-active and show ability to resolve issues and find solutions

Good administration skills with a keen eye for detail

Experience of working within a busy customer service role

Effective communication both oral and written

Full PC literacy on Microsoft software packages

Must have a can-do attitude and be able to work as part of a team

A car driver is essential for this position due to the office location For more information, please contact Julie Harding on (phone number removed)

Ad ID: 5416939969