Customer Relations Executive

Description

Job Title: Customer Relations Executive

About the Role:

We are recruiting for an experienced customer-facing professional to join our clients team. In this role, you will play a key part in enhancing customer satisfaction, engagement, and retention through exceptional relationship management and communication.

Key Responsibilities:

Build and maintain strong, long-term customer relationships

Monitor and ensure high levels of customer satisfaction

Drive engagement with company systems and services

Maximise customer contract lifetime through proactive support

Lead all non-technical customer communications

Manage the onboarding process for new clients

Collaborate with technical teams to address customer requests

Support the sales team in responding to new customer needs

Coordinate with internal teams to ensure smooth order fulfilment

Resolve customer concerns with empathy and professionalism Essential Skills & Qualities:

Proven experience in customer service or account management

Outstanding verbal and written communication

Positive, energetic attitude with a customer-first mindset Desirable Skills:

Willingness to travel occasionally for client visits Why Apply?

Opportunity to grow within a fast-paced, supportive environment

Work with a diverse and engaged customer base

Flexible hybrid working options Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK

Ad ID: 5416940289