Customer Care Manager

Description

Job Description:

Customer Care Manager – Fitted Kitchens & Bedrooms

Location: Exeter

Salary: £36,000 DOE

Industry: Fitted Kitchens & Bedrooms – Supplier

About the Role

We’re working with a leading supplier of fitted kitchens and bedrooms who are looking for a dedicated Customer Care Manager to join their team in Exeter.

You’ll be responsible for ensuring an exceptional customer experience, managing a small team, and being the key link between customers, installers, and the wider business.

Key Responsibilities

* Lead and manage the customer care team to deliver outstanding service.

* Handle escalated customer queries and resolve issues efficiently.

* Oversee after-sales service, ensuring installations meet the highest standards.

* Liaise with internal departments, contractors, and suppliers.

* Monitor performance metrics and implement improvements.

* Build long-term customer relationships to support repeat business and brand reputation.

What We’re Looking For

* Proven experience in customer service management.

* Strong background in kitchens, bedrooms, bathrooms, or home interiors (preferred).

* Excellent communication, leadership, and problem-solving skills.

* Organised, resilient, and able to handle a fast-paced environment.

* A customer-first mindset with strong attention to detail.

What’s on Offer

* Competitive salary – up to £36,000 DOE

* Career development opportunities

* Join a respected and growing supplier in the home interiors sector

* Friendly, supportive team environment

Ad ID: 5417202472