Contact Centre Agent

Description

Job Description

Contact Centre Agent

Location: Staffordshire (Hybrid following probation)

Salary: £24,570 + uncapped commission

Hours: Full-time

We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions.

Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development.

Benefits as a Contact Centre Agent:

£24,570 basic salary + uncapped commission

Hybrid working model (3 days office / 2 days home after successful probation)

25 days annual leave plus bank holidays

Mandatory office shutdown between Christmas and New Year

Dedicated 2-week training programme

Flexible shift patterns

Company pension scheme

Company sick pay scheme

Free onsite parking

Key responsibilities as a Contact Centre Agent:

Handle inbound and outbound customer contact via telephone, email, and live chat

Collect overdue payments and agree affordable payment plans in line with client instructions

Assess customer financial circumstances and tailor solutions accordingly

Maintain a professional, empathetic, and assertive approach in all interactions

Work collaboratively to achieve individual and team performance targets

Accurately update internal systems and maintain detailed case notes

Ensure compliance with regulatory, data protection, and internal policies

xjnqpsq Requirements as a Contact Centre Agent:

Minimum of 1 year’s call centre experience, including objection handling and negotiation

Proven customer service experience

Strong written and verbal communication skills

Confident IT user with the ability to learn new systems quickly

Resilient, self-motivated, and target-driven

Strong negotiation and problem-solving skills

Positive attitude with strong attention to detail and multitasking ability

Successful candidates will be required to complete relevant background checks prior to employment.

Apply today to discuss the role in more detail

Ad ID: 5417811426