Contact Centre Advisor X4

Description

Customer Service / Helpdesk Advisor

Salary: £25,500 per annum (pro‑rata)

Contract: 3‑month fixed‑term contract

Location: Fully Remote (UK‑based)

The role

We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high‑quality support across telephone and email channels.

This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast‑paced and service‑driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team.

This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.

Key responsibilities

Acting as the first point of contact for customer enquiries via phone and email

Providing clear, accurate, and timely information in line with agreed processes

Recording all interactions accurately using internal systems and tools

Managing a range of enquiries, resolving at first contact where appropriate and escalating when required

Keeping customers informed about the progress of their enquiries

Using helpdesk and telephony systems confidently and efficiently

Maintaining a professional, empathetic, and customer‑focused approach at all times

Working collaboratively with colleagues to support service delivery and improvements

What we're looking for

Experience in a customer service, helpdesk, or contact centre environment

Confidence communicating with customers verbally and in writing

Strong listening skills and the ability to understand and respond to different needs

Comfortable working with IT systems and navigating multiple platforms

Good organisation, attention to detail, and accurate record‑keeping

Ability to work independently in a remote setting while staying connected to a wider team

A proactive, reliable, and positive approach to work

Remote working requirements

This is a fully remote role. You will need:

A private, secure workspace suitable for confidential conversations

Reliable, unlimited internet access

The ability to work in line with data protection, security, and confidentiality requirements

The discipline to manage workload and performance in a home‑working environment

Why apply?

Fully remote working

Competitive salary for a short‑term contract

Clear structure and defined responsibilities

Opportunity to build experience within a professional helpdesk environment

Supportive, team‑based virtual settingAdecco is an employment consultancy.

We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. xjnqpsq We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive

Ad ID: 5418291926