Concierge (Days & Nights)

Description

We're now recruiting for a Concierge to join us at our development, London City Island & Goodluck Hope!

What you should know

London City Island & Goodluck Hope is a riverside neighbourhood comprising 2,500 homes located directly on the River Thames at the historic Leamouth Peninsula.

Important to note

Hours: 07:00am - 19:00pm or 19:00pm - 07:00am

Shift Pattern: 4 on - 4 off (Rota basis, working 4 days, 4 off, 4 nights, 4 off)

Location: E14, Canning Town

Salary per hour: £13.26

Contract: 42 hpw/permanent

What you'll be doing

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To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.

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To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.

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To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

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Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.

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Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.

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Ensure only authorised persons are given access to areas.

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Issuing of visitor parking permits, offering explanations to the onsite parking procedures.

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Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.

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Liaising with cleaning staff regarding reports of housekeeping standards throughout the communal parts of the development.

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Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.

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Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.

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Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.

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Pro-actively dealing and reporting maintenance and cleaning problems that are identified within the estate.

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Maintain a safe environment for all people in the estate at all times.

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Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.

Please note: a full job description will be provided once shortlisted for the role.

What you'll need to be successful

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Excellent communication skills.

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Polite and confident with a great deal of patience.

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Ability to multi-task and time-manage

What now?

Very simply - Apply!

Ballymore operate as an equal opportunities' employer

Ad ID: 5417111492