Complaints Administrator

Description

Complaints Administrator

Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter.

This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process.

This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.

Benefits and Package for a Complaints Administrator:

Salary: £13.00-£15.00 per hour

Hours: Full-time, working between 8:00am and 6:00pm

Shift Pattern: Monday to Saturday

Contract Type: Temporary

Start Date: ASAP

Location: Peninsula Business Park, Exeter

Free on-site parking

Modern and smart offices

Friendly and supportive working environment

Opportunity to join a well-known organisation

The chance to make a meaningful difference to customers and their experiences

Key Responsibilities of a Complaints Administrator:

Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues

Identifying the appropriate department for each complaint and assigning cases to the correct queue

Supporting the management of complaint cases in line with company procedures and regulatory requirements

Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process

Identifying opportunities for first-contact resolution wherever possible

Liaising with internal departments to gather information and support the resolution of customer concerns

Providing administrative support with compensation requests in accordance with company guidelines

Accurately recording complaint information and maintaining complete case records

Working towards agreed targets and service-level agreements

Identifying trends and recurring issues and providing feedback to support service improvementsKey Skills and Experience of a Complaints Administrator:

Previous complaints administration or complaint-handling experience is essential

A strong understanding xjnqpsq of the complaints process

Previous experience working within a customer service or administrative environment

Excellent written and verbal communication skills

Strong investigation and problem-solving abilities

Confidence managing difficult or sensitive conversations professionally

Good organisational skills and the ability to manage multiple tasks effectively

Excellent attention to detail and accurate record-keeping skills

Experience working towards targets and service-level agreements

Competence using Microsoft Office and customer management systems

A calm, empathetic and customer-focused approachIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)

Ad ID: 5418728570