Collection Agent

Description

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre.

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Salary wise, you can expect a basic salary from £23,810 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year (from April 1st 2025)!

Benefits

Welcoming working environment

Casual smart dress code

Company pension

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Employee Assistance Programme

Attractive bonus, incentives and performance rewards

Death in service benefit

Hybrid working (subject to reaching required standards)

This a full-time permanent role working 37.5 hours, Our office is based in the S3 Post Code Area!

Position

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts

Handling difficult conversations in a sensitive and professional manner with customers over the telephone

Entering accurate records of conversations and payment agreements into a customer database

Following processes and guidelines regarding debt collection

Working in an open plan, contact centre environment – achieving personal and team targets

Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements

Previous experience working in a call centre or credit control type role is important

Clear and confident communications skills – both writing/data entry and over the telephone

Being comfortable working to targets – earning more money based on your achievements

Strong IT skills – we use different technologies and systems and need you to pick these up quickly

Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations

Problem solving abilities – able to ask the right questions to get the information you need

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment

Ad ID: 5417142084