Client Relations Officer

Description

Client Resolution Officer - Field Based (B65 0JU)

£29,000 + Company Car | Monday-Friday 8:30-5:00 (flexibility required)

Looking for a role where you're out in the field, meeting people, and making a real difference every day?

We're looking for a confident and customer-focused Client Resolution Officer to join our team. This is a field-based role where you'll be visiting customers face-to-face, resolving issues, and building strong relationships that protect and grow the business.

What you'll be doing:

Visiting customers on-site to resolve queries and complaints efficiently

Using strong face-to-face customer service skills to negotiate positive outcomes

Managing your own diary and planning visits across your area

Making confident, on-the-spot decisions to resolve issues

Maintaining accurate records using internal systems/CRM

Working closely with internal teams to achieve the best results

Handling sensitive situations professionally and with empathy

What we're looking for:

2+ years' experience in customer service, complaints handling, or negotiation

Strong face-to-face customer service experience (essential)

Excellent communication and problem-solving skills

Ability to work independently xjnqpsq and manage a busy, field-based workload

Good knowledge of Birmingham and surrounding areas

Full UK driving licence

Why join us?

Company car provided

Varied, field-based role - no two days the same

Opportunity to make a real impact through customer interaction

Supportive team environment with autonomy in your roleBrook Street NMR is acting as an Employment Agency in relation to this vacancy

Ad ID: 5418252217