Call Handler

Description

Job Title: Call Handler

Contract: Temporary

Duration: 4-8 weeks

Hours: Monday 9 am - 5 pm, Tuesday to Friday 9 am - 4 pm

Pay: £12.36 per hour

Location: Cwmbran (due to location you will need your own transport)

Start date: Within one week, subject to satisfactory reference checks

Manpower is recruiting a Call Handler on behalf of our Public Sector Client.

This is an ideal opportunity for someone with excellent customer service skills.

About the Role

You'll be the first point of contact for members of the public who require non-emergency patient transport. Your role will involve:

Handling a of inbound calls

Following a set of pre-determined questions to assess transport eligibility

Accurately inputting caller responses into the system

Confirming and booking transport services based on caller information

What We're Looking For

Previous experience in a call centre or customer service environment

Strong IT and data entry skills with attention to detail

Calm, professional, and confident telephone manner

Ability to work quickly and efficiently under pressure

Experience in healthcare or public sector settings is desirable but not essentialFor more information please call the branch. If you meet the above criteria, apply now with an up to date CV

Ad ID: 5416897000