Call Centre Agent

Description

Job Title: Casual Control Operator - Call Centre

Location: Honiton, Exeter

Pay: £14.17

Shifts: Contracted to work approx. 25.375 hours per week based on the following

Week 1 - Mon, Tues, Sat & Sun - early shift 7.00 - 15.00

Week 2 - Wed, Thurs, Friday - early shift 7.00 - 15.00

Week 3 - Mon, Tues, Sat & Sun - late shift 15.00 - 22.30

Week 4 - Wed, Thurs, Friday - late shift 15.00 - 22.30

About the Role:

We are seeking a reliable and customer-focused Casual Control Operator to join our busy Call Centre team. This is a dynamic, fast-paced role that involves handling high volumes of incoming phone calls and supporting operational needs through accurate data entry and effective communication. The ideal candidate will have a strong background in customer service and be confident working in a high-pressure environment.

Key Responsibilities:

Respond promptly and professionally to high volumes of incoming calls

Provide excellent customer service by listening, assisting, and resolving customer inquiries

Accurately record and input data into internal systems using Microsoft Office and other software

Collaborate with team members to ensure smooth and efficient call centre operations

Follow procedures and protocols for managing calls and data entry

Assist with general administrative tasks as required

Required Skills & Experience:

Proven experience in a call centre or high-volume customer service environment

Excellent customer service skills with a friendly and professional phone manner

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Data entry experience with strong attention to detail and accuracy

Ability to multitask and work effectively in a fast-paced environment

A team player with a positive attitude and strong interpersonal skills

Flexible availability to work on a casual basis, including peak times

If you are interested and have the correct right to work documents (In date UK Passport/Sharecode) please apply or call Lauren on (phone number removed) if you have any questions.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Ad ID: 5416905869