B2C Customer Service Agent

Description

Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Executive to join their team.

As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.

Key Responsibilities:

- Engage directly with customers via telephone or electronic communication.

- Manage direct customer orders following the internal sales order process meticulously.

- Address and resolve general and order-specific customer enquiries promptly and effectively.

- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.

- Provide support with order status updates and delivery tracking queries.

Skills and Experience Required:

- Previous experience in a Customer Service role is essential.

- Order processing experience is essential

- Proficiency in CRM systems, preferably SalesForce.

- A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.

- Exceptional communication skills, both oral and written.

Company Benefits:

- Hybrid working after probation

- Private Medical Insurance

- Private Dental

- Family Discounts

- 25 Days Holiday + Bank Holidays

- Plus more

Ad ID: 5416900525