Resident Liaison Officer

Description

Resident Liaison Officer

Location: Carshalton Road, Sutton, SM1 4LE

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon Fri, 09 00, 37 Hours per week

Pay Rate: GBP 21.00 per hour

Job Ref: OR11193

Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re–housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long–term provisions for their needs. Devise and maintain systems for reporting defects during and post–work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem–solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations.

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Ad ID: 5416928105