Lettings Administrator

Description

About the Role

Cobalt is currently working with a well–established and highly respected Residential Management company in their search for a Lettings Administrator to support a stunning residential development in West London. This is an exciting opportunity for a motivated individual with a passion for customer service and property lettings to join a professional and supportive on–site team.

The successful candidate will play a key front–of–house role, ensuring a smooth lettings process, maintaining high resident satisfaction, and contributing to the efficient operation of a beautifully maintained community.

This role is ideal for someone with experience in property, student accommodation, hospitality, or customer service, and offers real scope for career progression within the Residential Management sector.

Responsibilities

Conduct viewings with prospective residents and guide them through the lettings process

Manage lettings inquires via phone and email, supporting high conversion rates and full occupancy

Process tenancy applications, reference checks, and new tenancy documentation

Handle security deposit registration and compliance procedures

Maintain accurate and up–to–date digital files using internal property management systems

Support resident move–ins and move–outs, delivering a positive customer experience

Assist in organising resident events to foster a strong sense of community

Perform scheduled flat inspections and support reactive maintenance reporting

Collaborate with internal teams to ensure a high standard of property presentation and service

Requirements

Previous experience in a customer–facing role – ideally within lettings, hospitality, or property management

Familiarity with lettings processes and tenancy documentation

Strong written and verbal communication skills

Excellent organisational and IT skills (including Microsoft Office)

Self–motivated and capable of working independently and within a team

Proactive, flexible, and always looking to go above and beyond for residents

Ability to work weekends and public holidays in line with a rota

Desirable:

Experience in Build to Rent or residential lettings

ARLA qualification

Experience with property management systems such as Yardi or Hubspot

Why Join?

This is an opportunity to join a respected and forward–thinking property operator that is redefining the rental experience in London. Working onsite in a beautifully restored collection of Victorian mansion blocks, you'll be part of a team committed to delivering an exceptional resident experience through top–tier service, attention to detail, and community building.

If you're looking for a fulfilling role in a vibrant West London residential development, we'd love to hear from you.

To apply or learn more, please contact Cobalt Recruitment today.

Ad ID: 5416909744