Housing Service Officer

Description

Your new company

We are currently seeking a dedicated and proactive Housing Service Officer to join our team on a temporary basis for up to six months. Based in the West Midlands, this role offers agile working arrangements, allowing flexibility while covering a patch of approximately 600 properties, including flats and housing estates.

Your new role

As a Housing Service Officer, you will be responsible for conducting regular home visits to ensure tenant safety and that properties are maintained to a high standard. You will also carry out

fire safety checks and identify any safeguarding concerns, referring these to the appropriate internal teams when necessary. A key part of your role will be acting as a liaison between tenants and various departments, helping to resolve issues and support tenant wellbeing. You will manage a caseload of 40–50 active cases, working through them efficiently and ensuring timely resolution. For more complex situations–such as hoarding or health–related concerns–you will be expected to arrange and lead multi–agency meetings, collaborating with external partners to find effective solutions.

What you'll need to succeed

To succeed in this role, you'll need to demonstrate previous experience in a Housing Officer role, strong relationship–building skills, a good understanding of safeguarding within a housing context, and the ability to work independently while managing competing priorities. This is a fantastic opportunity to make a real impact in the community while gaining valuable experience in housing services.

What you'll get in return

In return, you'll benefit from agile working arrangements, a supportive team environment, and the chance to work on meaningful cases that directly improve the lives of tenants. You'll also gain valuable experience in multi–agency working, safeguarding, and housing operations–skills that will strengthen your career in the housing or social care sector. You will also receive an hourly rate of 21.73 per pour and paid on a weekly basis.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417082621